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Cancellation Policy

Cancellation Policy

DucoArt Private Limited

 

At DucoArt Private Limited, we strive to provide the best possible shopping experience for our customers. We understand that sometimes, orders may need to be canceled. This Cancellation Policy outlines the terms and conditions under which you may cancel your order and receive a refund.

 

1. Order Cancellation by Customer

 

Before Shipment:

  • Cancellation Window: You may cancel your order without any charge within 24 hours of placing the order.

  • How to Cancel: To cancel your order, please contact our customer support team as soon as possible at duco@ducoart.com or call us at +91 98272-45678. Please provide your order number and reason for cancellation.

 

After Shipment:

  • Shipped Orders: If your order has already been shipped, cancellation is not possible. You may need to follow our Return Policy to return the product once it is delivered.

 

2. Order Cancellation by DucoArt

 

We reserve the right to cancel orders under the following circumstances:

  • Product Unavailability: If the product you ordered is out of stock or unavailable, we will notify you and cancel your order.

  • Payment Issues: If there are issues with processing your payment, such as payment not received or authorization failure, we may cancel your order.

  • Fraudulent Activity: If we suspect any fraudulent activity or invalid information, we reserve the right to cancel your order.

In such cases, you will be notified via email or phone, and any payment made will be refunded in full.

 

3. Refund Process

 

Processing Time: Refunds for canceled orders will be processed within 7-10 business days from the date of cancellation.

Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that your bank or payment provider may take additional time to process and post the refund to your account.

 

4. Special Considerations

 

Pre-Order Items: For items available on pre-order, please check the specific cancellation terms provided at the time of purchase.

Customized Products: Customized or personalized products may not be eligible for cancellation once the customization process has begun.

 

Contact Us

 

If you have any questions or need assistance with canceling your order, please contact our customer support team:

 

DucoArt Private Limited

Lig 64, Avanti Vihar, Raipur, Chhattisgarh, India

 

Email: duco@ducoart.com or ducoart1@gmail.com

Phone: +91 98272-45678

 

Thank you for shopping with DucoArt Private Limited. We value your business and are committed to providing you with the best possible service.

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