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Return Policy

Return Policy

DucoArt Private Limited

 

At DucoArt Private Limited, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a hassle-free return policy. Please review the following terms and conditions regarding returns:

 

1. Return Eligibility

  • Unused Products: We accept returns of unused products in their original condition and packaging.

  • Timeframe: You must initiate the return process within 14 days from the date of delivery.

 

2. Return Process

  • Contact Us: To initiate a return, please contact us at duco@ducoart.com or ducoart1@gmail.com and provide your order details, reason for return, and any relevant information.

  • Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to proceed with the return.

  • Return Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective product.

  • Packaging: Please ensure that the product is securely packaged to prevent damage during return shipping.

 

3. Refund Process

  • Processing Time: Please allow 1-2 weeks for your return to be processed once it is received by us.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

  • Partial Refunds: If the returned product is not in its original condition, damaged, or missing parts, we reserve the right to issue a partial refund or reject the return.

 

4. Exclusions

  • Final Sale Items: Certain items marked as final sale are not eligible for return.

  • Personalized or Customized Products: Products that have been personalized or customized are not eligible for return unless they are defective or damaged.

 

Contact Us

If you have any questions or concerns about our return policy, please contact us:

 

Email: duco@ducoart.com or ducoart1@gmail.com

Address: Lig 64, Avanti Vihar, Raipur, Chhattisgarh, India

Phone: +91 98272-45678

Thank you for choosing DucoArt Private Limited. We value your satisfaction and appreciate your understanding of our return policy.

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