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Refund Policy

Refund Policy

DucoArt Private Limited

 

At DucoArt Private Limited, we aim to ensure your complete satisfaction with every purchase. This Refund Policy outlines the conditions under which you may request a refund and the process for doing so.

 

1. Eligibility for Refunds

 

Defective or Damaged Products:

  • If you receive a defective or damaged product, you may be eligible for a full refund or replacement.

  • Please notify us within 7 days of receiving the product by contacting our customer support team at duco@ducoart.com or +91 98272-45678. Include your order number and details of the defect or damage.

 

Incorrect Products:

  • If you receive an incorrect product (different from what you ordered), you may be eligible for a full refund or replacement.

  • Please notify us within 7 days of receiving the product by contacting our customer support team at duco@ducoart.com or +91 98272-45678. Include your order number and details of the incorrect product.

 

Change of Mind:

  • If you change your mind about a product, you may be eligible for a refund provided the product is in its original, unused condition and packaging.

  • Please notify us within 14 days of receiving the product by contacting our customer support team at duco@ducoart.com or +91 98272-45678. Include your order number and reason for the return.

 

2. Non-Refundable Items

  • Customized or Personalized Products: Customized or personalized products are non-refundable unless they are defective or incorrect.

  • Sale Items: Items purchased on sale or with a discount may not be eligible for a refund unless they are defective or incorrect.

  • Used or Damaged Items: Products that have been used, altered, or damaged by the customer are not eligible for a refund.

 

3. Return Process

  1. Request a Return: Contact our customer support team within the specified time frame to request a return. Provide your order number and details of the product.

  2. Receive Return Authorization: Our customer support team will provide you with a return authorization and instructions for returning the product.

  3. Return the Product: Pack the product securely in its original packaging and include all accessories, manuals, and documentation. Ship the product to the address provided by our customer support team.

  4. Inspection and Approval: Once we receive the returned product, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund.

 

4. Refund Process

Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned product.

Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that your bank or payment provider may take additional time to process and post the refund to your account.

Shipping Costs: Shipping costs for returns are the responsibility of the customer unless the return is due to a defect, damage, or incorrect product. In such cases, we will cover the return shipping costs.

 

Contact Us

 

If you have any questions or need assistance with a refund, please contact our customer support team:

DucoArt Private Limited

 

Lig 64, Avanti Vihar, Raipur, Chhattisgarh, India

Email: duco@ducoart.com or ducoart1@gmail.com

 

Phone: +91 98272-45678

Thank you for shopping with DucoArt Private Limited. We value your business and are committed to ensuring your satisfaction with our products.

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